Customer Service

You can email us 24 hours a day at info@MyPerfumeSource.com

Shipping and Tax Information - Continental USA only.

Free shipping with every order!

Prices include USPS Parcel Post Shipping (2–7 business days), Delivery Confirmation, and all shipments are insured. We may, at our descretion, and at no cost to you, select UPS ground, which is available to the 48 continental states. This also includes Insurance and Delivery Confirmation.

  • All orders ship within two business days of receipt of credit card authorization.
  • We ONLY ship within the Continental USA.
  • We proudly ship to APO / FPO addresses.
  • Delivery is NOT available to Hawaii and Puerto Rico.
  • Tax is only charged on orders shipped to Florida (6.0%).
Map showing delivery times for different regions of the continental USA.

Payment

PayPal is the authorized payment processor for MyPerfumeSource.com. This credit card transaction will appear on your bill as:

PAYPAL*MYPERFUMESO

If you have any questions or concerns about using PayPal, please contact PayPal directly at 1.888.221.1161. PayPal's customer support team is available 7 days/week.

Product Availability

Occasionally, unexpected manufacturer's out-of-stock conditions occur due to material shortages, unexpected inventory demands, bad weather, etc. Unfortunately, MyPerfumeSource.com cannot predict when this will occur. We make every effort to be in stock. When out-of-stocks do occur, your regular order will be processed without delay, with notification of any item(s) not shipped. Please e-mail us at info@MyPerfumeSource.com for product availability if time is critical.

Privacy Policy

At MyPerfumeSource.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Be assured that the information you provide us will not be shared with anyone. We will not divulge any personal information to other business or telemarketers. Nor will we call to solicit business. We may use the information we collect to notify you about important changes to our web site, new services, and special offers we think you'll be interested in. If you would rather not receive this information, simply reply to any email you receive from us with the word REMOVE in the subject line.

Security

This website takes every precaution to protect our user's information. All transactions are encrypted by Secure Socket Layer, the industry standard. When users submit sensitive information via our web site, that information is protected both online and off-line.

Returns & Cancellations

Canceling an Order

Orders may be cancelled providing you contact us no later than 8 a.m. Eastern time the next business day. Send an e-mail to info@MyPerfumeSource.com with CANCEL in the SUBJECT line and include your order information in the body of the e-mail.

Contact us by phone at:

South Florida Local Phone: 954.252.9241
Toll Free Phone: 800.357.6005
Monday–Friday: 9:00 a.m.–5:00 p.m. Eastern Time

Returning Merchandise

We offer a 30-day money back guarantee on all unopened, unused items. Simply send the item/items back to us within 30 days after the ship date and we will gladly refund your money. Although you MUST include your order number, we DO NOT require a return authorization and DO NOT charge any restocking fees. Items should be returned using a trackable and insured courier such as UPS, FEDEX, or INSURED Priority Mail.

A 20% restocking fee will be charged for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded, and we do not accept returns past 30 days from date of order.

For health and sanitary reasons, we do not accept returns, or issue refunds, on skin care products.

With the exception of items damaged in transit, all wholesale / bulk transactions are final.

The following information will be required to process a return:

(If this information is not provided, we will be unable to process your return)

  • Full name and address
  • Order number
  • Phone number
  • E-mail address
  • Packing slip
  • Your reason for returning the merchandise

Please return the merchandise to:

MyPerfumeSource.com - Returns
Order # (Include your order number)
P.O. Box 7704
Hollywood, FL 33081

All returns must be shipped back to MyPerfumeSource.com, Inc. using a trackable, insured courier (i.e. UPS, FedEx, or INSURED Priority Mail).

Any package that has not been received by MyPerfumeSource.com, and tracking information cannot be provided, will be the sole responsibility of the shipper.

Please allow up to 10 business days to process your return or exchange.

Any package returned to MyPerfumeSource.com marked as "refused", "unclaimed", or "undeliverable" will be subject to a $10 return shipping charge.

Claims on orders not received

You must notify us within 15 days from the date of purchase if you did not receive your order.

Any questions or comments please email us: info@MyPerfumeSource.com